Availability
Temporary service interruption may occur because of maintenance, security updates, infrastructure failures, internet disruption, third-party provider incidents, emergency work, force majeure or other events outside reasonable control.
Legal
Service Availability & SLA Policy
EzyProcure aims to provide reliable cloud access, but uninterrupted or error-free availability is not guaranteed unless a specific SLA is included in a signed agreement.
Policy overview
Clear terms for using EzyProcure.
These public policies explain the general operating, privacy, security and commercial framework for ezyprocure.app. A signed customer agreement may contain additional or overriding terms.
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Planned maintenance where required
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Emergency maintenance may occur
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Third-party outages can affect availability
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Enterprise SLA only when expressly agreed
Maintenance
Where reasonably possible, material planned maintenance may be communicated in advance. Security or emergency maintenance may need to proceed without normal notice.
Service levels
Any guaranteed uptime percentage, response target, service credit or dedicated recovery commitment applies only when expressly documented in an applicable Enterprise SLA or signed agreement.